FAQ
What is the return policy?
For UK and EU online orders, tell us within 14 days after delivery if you wish to cancel, then return the goods within a further 14 days. Unopened whole-bean coffee with intact coffee seals is eligible for return. Opened coffee is not covered by an additional change-of-mind policy; your statutory rights remain unaffected.
Customers pay direct return postage for change-of-mind returns. We cover reasonable return postage for faulty, damaged or incorrect goods. See our Return and refund policy (https://calicocoffee.co.uk/policies/refund-policy) for the full terms, return address and optional cancellation form.
Contact roasting@calicocoffee.co.uk with your order details. Dispatch alone does not remove statutory cancellation rights.
How long can I keep my coffee?
We recommend resting the coffee for at least 10 days after roasting for the best result. Our coffees can be enjoyed for up to 3 months from the roast date. All available items will be shipped with the most recent roast date.
When will I get my order?
As a micro roastery, we work in small batches to ensure consistency and quality. Orders placed by Tuesday will be shipped the following Monday. With delivery across the UK typically taking a further 3–4 working days.
Pre-orders follow the dispatch date or batch stated on the product page. These dispatch dates are not delivery arrival dates.
Which beans did I have in the shop?
Most of our coffees are single origin, carefully designed from hopper to cup. To bring out the best flavour, our baristas also use different recipes and beans for black and milk coffee.
If you’d like to know what you had in the shop, please message us on Instagram with the date of your visit and what you ordered, and we’ll help you find the closest match.
International order policy
International customers are responsible for checking that the products they order can be legally imported into their destination country or region. Before placing an order, please review the applicable customs regulations, food import restrictions, documentation requirements and other import rules.
Where duties, taxes and customs charges are collected at checkout, these will be shown as part of the order total. Where they are not collected at checkout, the recipient is responsible for paying any import duties, taxes, customs clearance fees, brokerage fees or other charges imposed by local authorities or the delivery carrier.
Calico Coffee will provide the standard commercial and export documentation required to dispatch the order from the United Kingdom. The recipient is responsible for providing any additional information or documents required for import clearance and for responding to requests from customs authorities or the delivery carrier.
Customs authorities and delivery carriers make their own decisions about clearance, inspections and delivery. We cannot guarantee clearance times or entry into a destination country, and are not responsible for delays or actions taken by these authorities where they are outside our control. This does not affect any rights you may have under applicable consumer law.
If a parcel is returned because the recipient refuses import charges clearly disclosed before purchase and not already included in the price or collected at checkout, only actual direct return postage may be charged where permitted by law. No return-postage charge applies if the carrier returns the parcel free of charge. Original delivery charges and any refund are treated in accordance with applicable consumer law. We do not charge you for costs caused by our own error. See our Return and refund policy (https://calicocoffee.co.uk/policies/refund-policy).
Nothing in this policy limits your statutory rights, including your rights if goods are faulty, not as described, or not delivered as required by law
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will see the available shipping price before completing your purchase.
For deliveries outside the UK, the recipient pays applicable import duties, import VAT and carrier customs-clearance charges unless already included in the price or collected at checkout. Unpaid charges may be payable before delivery.
Freshness & Resting
All coffees are dispatched within three weeks of the roast date unless stated otherwise.
For the Best Flavour and a more balanced, consistent extraction, we recommend resting the coffee for around 10 days after roasting before brewing, enjoyed up to 3 months.
The ideal resting time can vary depending on the coffee and your brewing method.